Head of Transformation

Tawteen

KEY RESPONSIBILITIES

Enterprise Transformation Strategy & Execution

• Develop, refine, and oversee the execution of the bank s transformation roadmap, ensuring alignment with corporate objectives, regulatory requirements, and industry best practices.
• Lead cross-functional transformation programs, integrating digital innovation, process re-engineering, and operational excellence to enhance customer experience and cost efficiency.
• Define key transformation priorities, balancing strategic intent with execution feasibility while mitigating potential risks and disruptions.
• Establish and institutionalize transformation frameworks, methodologies, and governance models to ensure program consistency, scalability, and sustainability.
• Drive synergies across different business units, ensuring that transformation initiatives are integrated and deliver enterprise-wide value.

Digitalization & Process Optimization

• Spearhead the adoption and integration of emerging technologies such as AI, RPA, blockchain, and cloud solutions to enhance operational resilience and digital capabilities.
• Oversee large-scale process optimization efforts, leveraging data analytics, automation, and Lean Six Sigma principles to eliminate inefficiencies and enhance service delivery.
• Partner with IT, Digital Banking, and Operations to implement omnichannel customer experiences that enhance engagement and drive market differentiation.
• Lead platform modernization efforts, ensuring a seamless transition from legacy systems to next-generation digital infrastructure.

Risk Management & Compliance

• Establish robust governance structures to monitor, measure, and report transformation outcomes, ensuring accountability and transparency across all initiatives.
• Assess and mitigate transformation-related risks, ensuring compliance with regulatory standards, cybersecurity requirements, and operational resilience frameworks.
• Develop and enforce policies that promote risk-aware transformation initiatives, ensuring alignment with the bank s overall risk appetite and control mechanisms.

Change Management & Cultural Transformation

• Embed a transformation-driven mindset across all levels of the organization by fostering an agile, data-driven, and innovation-centric culture.
• Develop comprehensive change management frameworks to facilitate smooth adoption of new processes, systems, and operational models.
• Engage key stakeholders including C-suite executives, middle management, and frontline employees to ensure alignment, buy-in, and commitment to transformation objectives.
• Design and implement targeted training and capability-building programs to enhance organizational readiness for transformation.

Performance Measurement & Continuous Improvement

• Define and track key transformation KPIs, ensuring that initiatives deliver measurable value and are aligned with business performance objectives.
• Leverage advanced analytics and predictive modeling to evaluate transformation impact, optimize decision-making, and drive continuous improvements.
• Implement feedback loops and post-implementation reviews to refine transformation methodologies, address gaps, and enhance future initiatives.

Stakeholder Engagement & Strategic Partnerships

• Act as the primary liaison between internal stakeholders, technology partners, regulatory bodies, and external consultants to ensure seamless transformation execution.
• Negotiate and manage vendor relationships, ensuring alignment with the bank s technology strategy and transformation goals.
• Represent the bank in industry forums, regulatory discussions, and innovation networks to stay ahead of evolving market trends and best practices.