Head Waiter/Waitress Five Hotels and Resorts

What We re Looking For

• Previous experience of 2-3 years in a Luxury Hotel environment as a Head Waiter/Waitress is a plus.
• Professional, Insta-Worthy Appearance, always adhering to FIVE s Grooming Standards and maintaining a polished, FIVE-Styled demeanour.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
• Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• FIVE-Styled Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus).
• A hands-on attitude, fuelled by a Can-Do! Spirit.

Key Responsibilities

• Greets Guests upon Arrival with a Warm FIVE-Styled Welcome, ensuring their Journey at FIVE is sensational.
• Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, FIVE-Styled Service.
• Takes and delivers Food and Beverage Orders accurately and efficiently, ensuring special Dietary Requirements and Preferences are considered.
• Presents menus and makes knowledgeable Recommendations based on the Guests Preferences and the availability of ingredients.
• Demonstrates an Unwavering Commitment to upholding FIVE's First-in-Class Standards, providing personalised Service to Guests at all times.
• Ensures a Seamless Dining Experience for Guests, Anticipating their Needs, and Fulfilling Special Requests.
• Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling FIVE-Star Guest Assistance at every touchpoint.
• Assumes Ownership of Guest Concerns and Requests, displaying top-notch Responsiveness to Exceeding Expectations, whilst escalating relevant concerns to the Head of Department.
• Efficiently Processes Billing and Payments while adhering to FIVE s industry-leading Control Procedures.
• Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.
• Assists in the lavish Table Setup and helps maintain the Dining Destination s overall Cleanliness and Atmosphere.
• Exemplifies the Highest Standards of Hygiene and Safety, including adhering to proper handling of utensils, equipment, and best-in-class Cleaning Procedures.
• Utilises remarkable Sales Techniques to upsell and promote bespoke Services, lavish Concepts, and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth.
• Plays a Pivotal Role in the preparation, setup, and breakdown of breath-taking Events, Parties, and exclusive Extravaganzas.
• Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.
• Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
• Becomes an invaluable member of the FIVE Tribe, fostering a buzzing atmosphere while Celebrating FIVE s delicious Culinary Masterpieces, Creative Concoctions and Insta-Famous Tunes.
• Contributes to the signature behind-the-scenes 'Vibe at FIVE,' playing a vital role in the success of FIVE s award-winning initiatives.