Head Waiter/ Waitress
AccorHotel
Employer Active
Posted 3 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The Head Waiter/ Waitress is responsible for overseeing the waiter/ waitress, ensuring excellent customer service, and maintaining a high standard of dining experience. This role involves training, supervising, and assisting waiter/ waitress while also handling VIP guests, resolving issues, and ensuring smooth daily operations in the dining area.
- Supervise and lead the waiter/ waitress, ensuring excellent service standards.
- Organize shift schedules and delegate tasks to maintain efficiency.
- Monitor performance, provide coaching and feedback, and assist in appraisals.
- Ensure all guests receive high-quality service and a seamless dining experience.
- Address customer inquiries, complaints, and special requests professionally and efficiently.
- Manage reservations, coordinate table assignments, and oversee seating arrangements.
- Ensure VIP and regular guests receive personalized service.
- Assist waiter/ waitress during busy periods by taking orders, serving food, and handling payments when needed.
- Ensure food and beverage service meets company standards.
- Oversee cleanliness, hygiene, and presentation of dining areas.
- Enforce health and safety regulations, ensuring all procedures comply with industry standards.
- Collaborate with the kitchen and bar team to maintain smooth food and drink service.
- Monitor and manage inventory of dining essentials (e.g., cutlery, glassware, napkins).
- Handle cash register operations, billing, and financial reporting as needed.
Desired Candidate Profile
Proven experience as a Head Waiter/ Waitress or in a senior hospitality role.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- In-depth knowledge of beach club restaurant operations, fine dining etiquette, and menu items.
- Ability to work under pressure in a fast-paced environment.
- Professional grooming and presentation.
- Strong problem-solving and conflict-resolution skills.
- Experience with POS systems and reservation software (preferred).
- Multilingual skills (Russian language will be an advantage).
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Head Waiter/ Waitress
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AccorHotel
Rixos Premium Qetaifan Island North Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.