Health Informatics Assistant FSR
King Hussein Cancer Foundation and Center
Posted on 13 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
MAIN TASKS AND RESPONSABILITIES
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Software Support (10%)
- Serve as a first-line support resource for PIMS users, resolving technical and functional issues.
- Escalate complex issues to the development and engineering teams, ensuring timely resolution.
- Monitor system performance and user feedback to improve reliability and efficiency.
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User Training (20%)
- Design and deliver training sessions tailored to healthcare providers, pharmacists, and supply chain staff using PIMS.
- Develop training materials, quick reference guides, and user manuals to support ongoing capacity building.
- Provide continuous mentorship to strengthen adoption and confidence in the system.
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Client Success (40%)
- Act as a liaison between healthcare facilities, implementing partners, and the PIMS technical team.
- Ensure that users derive tangible value from the system by monitoring adoption, satisfaction, and system impact on workflows.
- Proactively identify and communicate opportunities to enhance client and end-user experience.
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Discovery & Requirements Gathering (30%)
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Engage with pharmacists, clinicians, and supply chain managers to map workflows and understand operational challenges.
- Translate client needs into technical requirements and work closely with developers to ensure system enhancements align with field realities.
- Contribute to continuous improvement cycles, ensuring PIMS remains responsive to evolving health system needs.
Desired Candidate Profile
MINIMUM REQUIREMENTS
Bachelor s degree in pharmacy.
Experience or Internship in health informatics, client support, or software implementation.
NGO experience is preferred.
Strong communication and interpersonal skills with a client-oriented mindset.
Basic technical knowledge of software systems and troubleshooting practices.
High attention to detail, organizational skills, and ability to multitask in fast-paced environments.
Willingness to travel up to 40% to low-resource settings
Fluent English language.
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- IT Software
Keywords
- Health Informatics Assistant FSR
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King Hussein Cancer Foundation and Center
We are looking for a motivated Health Informatics Assistant with a background in pharmacy to support the deployment and ongoing success of the Pharmaceutical Information Management System (PIMS). PIMS is a comprehensive digital platform that integrates pharmaceutical logistics, prescribing, dispensing, and reporting to strengthen supply chain management and optimize patient care. The Health Informatics Assistant will play a critical role in bridging the gap between clinical practice and digital health, ensuring PIMS delivers maximum value to its users and stakeholders.