Health Promoter Community Engagement Supervisor

Medecins Sans Frontieres

Main accountabilities:

• Actively contribute to the design/adaptation of the HPCE strategy / workplan.
• Lead and follow up on the implementation of the HPCE strategy / workplan, according to the chronogram.
• Support participatory approaches and regular patient/community consultations before and during implementation of the HPCE strategy.
• Organizing health awareness sessions for MSF's medical and non-medical staff
• Support in the design of health education materials and participatory methods, applying the right process (pretesting, validation of content, translation).
• Contribute to rapid assessments and surveys.
• Actively support in the systematic collection, encoding and reporting of community feedback and rumours.
• Support the implementation of community-based surveillance (data collection, active case finding, tracing, linkage to care.
• Responsible for the planning and organization of community meetings (in collaboration with HPCE Manager).
• Contribute to the community mapping.
• Monitoring: Ensure the availability of the data collection tools; the data encoding in the data base and the quality check.
• Monitoring: Contribute to the analysis of the monitoring data and look for adjustment (in collaboration with HPCE manager), monthly reporting (MMR, sitrep etc.).

Team management:

• Contribute to evaluation of the HP team (with the HPCE manager).
• Contribute to the development plan for the HP team.
• Training: Contribute to the needs assessment, design, and implementation of training for the HP team, in collaboration with the HPCE manager.
• Organize regular and systematic supervision of the HP activities and provide on the job-coaching.
• Ensure the planning and practical organisation of the activities for the HP team (HP roster).
• Ensure the organisation of regular HP team meetings.

Context / Specific accountabilities:

Strategy, Planning, and Monitoring

• In close collaboration with the HPCE Manager, contribute to the update and implementation of the HP/IEC strategy, ensuring alignment with project priorities.
• Ensure monitoring of HP activities, results, and achievements through defined indicators.
• Support the HPCE Manager in conducting assessments and operational research (e.g., focused group discussions - FGDs, surveys etc.) to evaluate the impact of activities and identify constraints, challenges, and strengths to reinforce the link between the communities and the project.
• Participate in the development and adaptation of IEC materials, ensuring they are culturally appropriate and aligned with project objectives.
• Plan and coordinate awareness campaigns and events in line with the health calendar and emerging community needs.

Community Engagement

• Collaborate and network with community stakeholders, CBOs, and representatives from different nationalities, fostering trust and facilitating two-way information flow.
• Participate in MSF s external communication strategy, ensuring clear, culturally sensitive, and consistent messaging is delivered by volunteers in clinics and community settings.
• Contribute to maximizing the impact of HP messages through diverse communication channels (digital health promotion, group discussions, leaflets, handouts, social media, etc.).
• Jointly plan and execute patient-centred and culturally informed community-based activities in collaboration with the Mental health team.

Team management

• Supervise volunteers in planning and organizing their daily work, ensuring implementation of high-quality HP activities.
• Provide regular coaching, shadowing, and on-site mentoring, offering constructive feedback to strengthen performance.
• Lead or support training sessions for volunteers based on identified gaps and program needs.
• Ensure accurate collection of volunteer activity reports and the timely submission of completed timesheets to the HR department.
• Conduct regular community visits to monitor volunteer activities and maintain close oversight of community engagement.

Monitoring, Reporting, and Information Flow

• Ensure accurate reporting of HP activities, achievements, challenges, and community insights to the HP Activities Manager.
• Collect, analyse, and share with the medical team any relevant information related to the health situation of the population, community dynamics, or emerging concerns.
• To strive towards maximum impact of the service through a variety of techniques and distribution channels; e.g. digital health promotion, group discussions, leaflets and handouts, social media etc.