Healthcare Customer Service - Emirati

Confidential Company

Multiple VacanciesEmployer Active

Posted 23 min ago

Experience

0 - 5 Years

Job Location

Dubai(Al Barsha) - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Emirati (UAE)

Gender

Any

Vacancy

3 Vacancies

Job Description

Roles & Responsibilities

  • Provide exceptional customer service to patients and their families, ensuring a positive and supportive experience throughout their healthcare journey.
  • Manage patient inquiries via phone, email, and in-person interactions, addressing concerns, and providing accurate information about services, appointments, and insurance coverage.
  • Schedule and coordinate patient appointments, ensuring efficient clinic flow and minimizing wait times while adhering to all relevant protocols.
  • Verify patient insurance eligibility and benefits, accurately processing claims and resolving billing inquiries in accordance with UAE healthcare regulations.

Desired Candidate Profile

  • Possesses a high school diploma or equivalent; a bachelor's degree in healthcare administration or a related field is preferred.

  • Demonstrates minimum of 6 months of experience in healthcare customer service within the UAE.

  • UAE National with a deep understanding of healthcare practices.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Patient Advocate
  • Problem-Solving
  • Billing And Claims
  • Patient Care Coordinator
  • Conflict Resolution
  • Medical Office Assistant
  • Patient Service Representative
  • Medical Receptionist
  • Healthcare Support Specialist
  • Customer Care Associate
  • Patient Communication

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Confidential Company