Heavy Duty Service Engineer (Mechanical and Electrical)

EL didi Group

Improve customer service experience, create engaged customers and facilitate organic growth.

• Take ownership of customers issues and follow problems through to resolution.
• Help facilitate planning and execute the daily operations and sales of the rental center.
• Develop and maintain strong relationships with customers in order to gain repeat business.
• Keep accurate records and document customer service actions and discussions.
• Analyses statistics and compile accurate reports.
• Leverage Sales Managers in identifying and building relationships with prospective and current customers.
• Keep ahead of industry s developments and apply best practices to areas of improvement.
• Assess and coordinate proper rental equipment for customers.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

• Proven working experience as a Service Manager.
• Experience in providing customer service support.
• Excellent knowledge of management methods and techniquesbr>Proficiency in English.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry s latest technology trends and applications.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Heavy Equipment experiences; Drilling machines, lifting cranes and earthmoving.