Help Desk Administrator / Receptionist Teyseer Services company

Role Purpose

The Help Desk Administrator / Receptionist will serve as the first point of contact for customers, addressing inquiries and resolving issues promptly and accurately. The role requires strong communication, problem-solving skills, and the ability to manage multiple support channels effectively.

Key Responsibilities

• Provide timely and effective support via phone, email, chat, or other communication channels.
• Escalate unresolved queries to the appropriate support level, ensuring timely resolution and customer satisfaction.
• Track, route, and redirect issues to the correct resources for efficient handling.
• Document all interactions, including inquiry details, actions taken, and resolutions provided.
• Maintain knowledge of services and systems to provide accurate information and support.
• Collaborate with team members to identify recurring issues and contribute to process improvements.
• Follow established procedures and protocols for safety incident management and service delivery.
• Provide feedback to management on trends, recurring issues, and suggested process enhancements.
• Ensure optimal performance of Real Estate tools such as Workplace App, WANDO, PLANON, and Condeco.
• Support client inquiries and concerns within both TCB and non-TCB scopes of work.
• Generate work orders for projects (C6 and One-off).