Help Desk

SPA UNION PHARMACIENS D'OFFICINES

Employer Active

Posted on 12 Nov

Experience

1 - 3 Years

Job Location

Algeria - Algeria

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Provide first-level technical support to internal and external users.
  • Diagnose and resolve hardware and software IT issues.
  • Record, track, and manage support tickets via the IT management system.
  • Escalate complex incidents to specialized technical teams.
  • Participate in the configuration, installation, and updating of workstations and peripherals.
  • Basic knowledge of Windows and Linux operating systems.
  • Knowledge of networks, connectivity, and computer security.
  • Proficiency in office tools (MS Office, messaging) and ITSM software (ServiceNow, Jira).
  • Ability to diagnose common hardware and software problems.

Desired Candidate Profile

  • Basic knowledge of Windows and Linux operating systems.
  • Knowledge of networks, connectivity, and computer security.
  • Proficiency in office tools (MS Office, messaging) and ITSM software (ServiceNow, Jira).
  • Ability to diagnose common hardware and software problems.

Company Industry

  • Pharma
  • Biotech
  • Clinical Research

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Help Desk

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SPA UNION PHARMACIENS D'OFFICINES

https://www.emploipartner.com/en/jobs/64539

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