Helpdesk / BMS Operator

Client of Hire Lebanese

Employer Active

Posted 4 hrs ago

Experience

1 - 3 Years

Job Location

Lebanon - Lebanon

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Receive and log service requests, complaints, and inquiries from clients via phone, email, or system

Assign and dispatch work orders to maintenance teams

Track job progress and ensure timely closure of tickets

Maintain accurate records of requests and actions taken

Follow up with clients to ensure satisfaction

Monitor HVAC, electrical, fire alarm, and other systems via BMS

Identify and respond to alarms and system faults

Adjust system settings as required to maintain optimal performance

Report any abnormalities or critical issues to the supervisor

Coordinate with technicians and supervisors for job execution

Prepare daily/weekly reports on complaints, alarms, and completed tasks

Maintain logs of system performance and incidents

Ensure compliance with company procedures and service level agreements (SLAs)

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Helpdesk / BMS Operator

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Client of Hire Lebanese

https://www.hirelebanese.com/jobdetails.aspx?id=280055

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