Helpdesk Engineer aspire

Posted on 10 Mar

Experience

2 - 6 Years

Job Location

Jordan - Jordan

Education

Bachelor of Technology/Engineering

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Provide first-level technical support to end-users via phone, email, or in person.

Troubleshoot and resolve hardware, software, and network issues.

Log all support incidents and requests in the ticketing system.

Install, configure, and maintain desktop and laptop computers, printers, and other peripherals.

Assist with onboarding/offboarding processes, including user account setup and access rights.

Support Microsoft Office 365, Windows OS, and basic networking.

Escalate complex issues to higher-level support when necessary.

Ensure timely follow-up and resolution of support tickets.

Maintain documentation for common issues, processes, and procedures.

Desired Candidate Profile

Bachelor’s Degree in Software Engineer or any related degree

  • 2–4 years of experience in IT Helpdesk or Technical Support.
  • Strong knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP).
  • Experience with helpdesk ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk).
  • Basic knowledge of Active Directory and user administration.
  • Excellent communication and problem-solving skills.
  • Customer-oriented attitude and ability to work under pressure.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
  • Relevant certifications (e.g., CompTIA A+, Microsoft MCP) are a plus.
  • Awareness or knowledge of IT security best practices as defined by ISO/SOC or similar.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Helpdesk Engineer

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aspire

About the Job

As a Helpdesk Engineer at Aspire, you will provide frontline technical support to end-users, troubleshoot hardware, software, and network issues, and ensure timely resolution to maintain seamless IT operations and user satisfaction.

https://aspire.zohorecruit.com/jobs/Careers/503306000040950048/