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Experience
2 - 5 Years
Job Location
Education
Intermediate School, Bachelors in Computer Application
Nationality
Any Nationality
Gender
Male
Vacancy
5 Vacancies
Job Description
Roles & Responsibilities
We are seeking a detail-oriented and proactive Helpdesk Executive with 3–5 years of experience in Facility Management. The ideal candidate should have hands-on experience in CAFM (Computer-Aided Facilities Management) tools such as MRI, Maximo, or Concept Evolution. The role involves managing service requests, coordinating with maintenance teams, and ensuring timely resolution of issues while maintaining high service standards.
Key Responsibilities:
Act as the first point of contact for all facility-related service requests and inquiries.
Log, track, and manage work orders through CAFM systems (MRI / Maximo / Concept Evolution).
Ensure accurate data entry, job allocation, and closure of tickets within defined SLAs.
Coordinate with maintenance teams, vendors, and contractors for timely issue resolution.
Monitor preventive and corrective maintenance schedules via CAFM tools.
Generate reports on KPIs, service performance, and backlog analysis.
Follow up on pending requests and escalate critical issues when necessary.
Maintain records of assets, service history, and maintenance logs.
Provide excellent customer service and ensure client satisfaction.
Support audits by maintaining proper documentation and system records.
Desired Candidate Profile
Required Skills & Qualifications:
Bachelor’s degree or diploma in any relevant field.
3–5 years of experience in Facility Management helpdesk operations.
Strong working knowledge of CAFM tools (MRI, Maximo, Concept Evolution).
Good understanding of facility operations, maintenance workflows, and SLAs.
Proficiency in MS Office (Excel, Word, Outlook).
Strong communication and coordination skills.
Ability to multitask and work under pressure.
Attention to detail and problem-solving skills.
Preferred Skills:
Experience in handling high-volume service environments.
Familiarity with reporting dashboards and data analysis.
Customer service or call center background in FM industry is an advantage.
Key Competencies:
Time management
Team coordination
Customer focus
Analytical thinking
Adaptability
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Service Desk Agent CAFM
- Facilities Helpdesk Analyst
- Facilities Management Assistant
- Helpdesk Support
- Client Support Representative CAFM
- CAFM Software
- MRI
- Maximo
- Concept Evolution
- Report Generation
- Customer Service
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eMinds
At eMinds, we transcend traditional boundaries in the realm of recruitment and staffing, redefining the way organizations connect with top-tier talent. Our journey is fueled by a commitment to elevating businesses through strategic human capital solutions. As a wholly owned subsidiary of Etisalat Services Holdings (ESH), we have been catering to meet the demanding manpower needs of all the affluent sister companies under the umbrella of ESH alongside fulfilling the HR outsourcing requirements of our rich portfolio of external clients HR outsourcing services
Read MoreMr. Syed Raza - NA
P.O. Box: 3838 Al Muhaisnah 2, PO Box No- 99100, Dubai, United Arab Emirates (UAE)