Helpdesk Operator ENGIE COFELY ENERGY SERVICES LLC

Employer Active

Posted 14 min ago

Experience

3 - 8 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

JOB PURPOSE:

Operates the helpdesk by receiving requests, resolving and allocating accordingly.

KEY RESPONSIBILITIES:

  • Utilize and operate the CAFM & Helpdesk system

  • Receive calls and determine, category, type and response.

  • Enter the details of the request on the Helpdesk system

  • Advise the caller of when to expect a first line of response

  • Allocate the request to the designated Service Provider (SP) and inform other concerned parties as

appropriate

  • Be aware of multiple calls regarding the same issue and advise accordingly

  • As the system alerts to an outstanding response, contact the SP directly to ascertain why the delay

and inform the caller

  • In the event of a further untimely delay, escalate to concerned parties and inform the caller

  • If required, closely monitor the progress of all jobs until closed and verify the SP has closed with

sufficient information on work performed

  • Closes the loop with the end user to their satisfaction

  • Carries out telephone surveys

  • Any other customer facing activity as instructed

  • Support in CAFM and other technology related activities.

  • Logs and resolves CAFM related requests

  • Support in data management tasks and other tasks given by Management

Desired Candidate Profile

SKILLS REQUIRED:

  • Strong organizational skills, interpersonal skills and a positive attitude

  • Strong verbal and written communication skills

  • Proven skills related to the position

  • Strong communication and interpersonal skills

  • Ability to delegate tasks and supervise others

  • Great multi-tasking abilities and attention to detail

QUALIFICATIONS:

  • Degree in Information Technology or equivalent experience

  • Has Helpdesk experience

  • Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint,

Project and Outlook

  • Technology savvy, with interest in IT & Systems

  • Approx. 3 plus years related experience

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Helpdesk Operator
  • Helpdesk Software
  • Networking
  • Customer Service
  • Customer Support Technician
  • Technical Support Specialist
  • Hardware Installation
  • Troubleshooting

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ENGIE COFELY ENERGY SERVICES LLC

Cofely Besix facility management was founded in 2008 as a joint venture between Cofely Services GDF Suez and the Besix Group. The combined strengths of these two companies enable us to consistently deliver first class integrated facility management services, with all tasks completed in-house. With operations across the Middle East, we provide a full range of facilities management services to single and multi-site portfolios of all sizes, shape and form. At the heart of our success is an understanding that the buildings we manage are ultimately about the people that use them. By applying that to everything we do, we can deliver bespoke, harmonised solutions that support our clients’ activities, drive cost from their businesses and add value to their operations.

Read More

Caroline Hill - HR Manager

Office 304, Sheikha Jameela Tower, 3rd Floor, PO Box 43139 Abu Dhabi Dubai, UAE, Dubai, United Arab Emirates (UAE)