Helpdesk Operator

Atkins Realis Group

Employer Active

Posted 5 hrs ago

Experience

3 - 5 Years

Job Location

Qatar - Qatar

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Customer Support

  • Respond to incoming calls, emails, and service requests promptly and professionally.
  • Log all requests accurately in the CAFM system and assign tasks to relevant teams.

Issue Resolution

  • Track and monitor service requests to ensure timely completion.
  • Escalate unresolved issues to supervisors or technical teams as needed.

Coordination

  • Liaise between clients, contractors, and internal FM teams to ensure smooth operations.
  • Provide updates to clients on the status of their requests.

Documentation & Reporting

  • Maintain accurate records of all service requests and resolutions.
  • Generate daily, weekly, and monthly reports on helpdesk performance.

Compliance & Standards

  • Ensure adherence to company policies, health and safety standards, and service level agreements (SLAs).
  • Support continuous improvement initiatives for helpdesk operations.

Desired Candidate Profile

Education

  • Diploma or BSc degree in a relevant field (Facilities Management, Administration, or related discipline).

Experience

  • Minimum 3 years of experience in the same position within the Facilities Management (FM) field.

Language Skills

  • Fluency in Arabic and English (spoken and written).

Technical Skills

  • Familiarity with CAFM systems and MS Office applications.
  • Basic understanding of FM services and workflows.

Soft Skills

  • Strong communication and interpersonal skills.
  • Ability to multitask and work under pressure.
  • Customer-focused with problem-solving abilities.

Preferred

  • Knowledge of SLA management and KPI reporting.
  • Experience in handling large-scale FM operations.

Company Industry

  • Facilities Management

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Helpdesk Operator

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Atkins Realis Group

We're AtkinsR alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Read More

https://slihrms.wd3.myworkdayjobs.com/en-US/Careers/job/QAQatar/Helpdesk-Operator_R-141626