Helpdesk Senior Associate English - French
NTT DATA Services
Employer Active
Posted 4 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Identify issues, investigate root causes and recommend solutions to reported problems
Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
May prepare help desk incident reports and assist in hardware and software evaluation
Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
Key Skills
- University education, preferably technical degree or Microsoft certifications;
- Up to two years experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
- Experience of providing remote IT support;
- Excellent communication and customer service skills;
- Fluency in French and English Languages;
- Flexibility to work shifts if required.
Desired Candidate Profile
University education, preferably technical degree or Microsoft certifications;
Up to two years experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
Experience of providing remote IT support;
Excellent communication and customer service skills;
Fluency in French and English Languages;
Flexibility to work shifts if required.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Helpdesk Senior Associate English - French
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NTT DATA Services
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.