Helpdesk Technical Support Level 3

Nagetec

Job Description

Roles & Responsibilities

Desired Candidate Profile

- Microsoft workstation and server platforms

- Office 365 Admin Console

- Cloud solutions and administration

- Hyper V and VMware experience

- GPO, Active Directory, DNS, DHCP, SNMP

- Strong knowledge of WAN/LAN, network hardware security and management

- VPNs , Routers and Firewalls (FortiGate, SonicWall)

- Strong Knowledge of backup software and technologies

- Monitoring Solutions

- User desktop support (Printer issue, Office Suite support, etc..)

Education and Experience

- Minimum 5 years experience in a technical support / helpdesk environment

- Degree in Computer Science, information systems or equivalent

Competencies and Qualifications

- Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.

- Ability to make, prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations

- Highly flexible and motivated individual

- Ability to work independently and effectively as a team member

- Ability to work and perform well under pressure, flexible in adapting to a changing environment

- Client focused with the ability to learn and adapt quickly

- Strong technical knowledge of current hardware, software, protocols including HP systems and Microsoft technologies

- Strong interpersonal and communication skills. Ability to communicate easily with internal support teams, external customers and vendors.

- Systematic thinker/problem solver with good organizational and multi-tasking skills.

- Bilingualism is required in French and English (oral and written)