Helpdesk Technical Support Specialists

Arab Solutions

Posted on 9 Sep

Experience

3 - 8 Years

Job Location

Doha - Qatar

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • m based on priority.

  • Escalate unresolved issues to higher-level support as needed.

  • Install, configure, and maintain workstations, devices, peripherals, and software.

  • Support Microsoft Office 365 applications (Word, Excel, PowerPoint, Teams, OneDrive, Visio, Project).

  • Configure and support Outlook email (domain and non-domain users).

  • Provide support for mobile devices, tablets, iPads, corporate email, and Wi-Fi setup.

  • Setup and manage printers, conference/meeting room systems, IP phones, and smart TVs.

  • Manage antivirus/endpoints, CCTV, and access control systems.

  • Maintain inventory of IT assets, licenses, and track end-of-life products.

  • Perform user onboarding/offboarding with proper setup and data backup.

  • Write/update training manuals, train staff on troubleshooting, and prepare analysis reports on recurring issues.

  • Ensure compliance with ITIL standards and organizational IT policies.

  • Willingness to work late hours when required for emergencies.

Desired Candidate Profile

  • Education: Bachelor s degree in IT or related field.

  • Experience: 3 5 years of hands-on IT Helpdesk/Technical Support experience.

  • Technical Skills:

    • Windows & macOS clients, basic Windows Server & Linux knowledge

    • Microsoft Office 365 suite

    • Outlook, email, and mobile device configuration

    • Networking basics (VLAN, subnetting)

    • IP phones, printers, conferencing systems

    • Antivirus/endpoints, CCTV, Adobe products

  • Preferred Certifications (Not Mandatory):

    • Microsoft Certification (Windows Clients)

    • ITIL v4 Foundation

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Helpdesk Technical Support Specialists

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Arab Solutions

https://app.pyjamahr.com/careers?company=Arab%20Solutions&job_id=273101&company_uuid=B186148E48

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