Hiring French Quality Analyst
Intouch CX
Employer Active
Posted on 13 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As French Quality Assurance Analyst, You Will
- Complete fundamental audits based on the parameters and requirements provided by the client
- Coach CSRs on accuracy/quality of service to ensure proper procedures are being followed
- Complete Quality Assurance and coaching session reports on a weekly basis
- Attend and participate in meetings with supervisors and managers to review monitoring lists
- Attend and participate in partner and internal calibration meetings
- Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers
- Report training and process gaps to key stakeholders
- Distribute partner and company related correspondence and memo to all CSRs team members
- Perform other duties as assigned
Desired Candidate Profile
As French Quality Assurance Analyst, You Have
- Must be Fluent in French & English, written and verbal. Language proficiency will be a key competency to be successful in this role
- Must be fluent in French C1
- A University and/or College Degree / diploma
- 2 year of front-line contact center experience (preferred)
- Intermediate knowledge of MS Excel, MS Word and MS Office (required)
- Ability to type 30 wpm minimum with accuracy
- Strong verbal and written communication skills, including spelling and grammar
- Excellent organizational and time management skills
- Ability to make fair and consistent judgments and decisions
- Ability to multi-task under high-pressure situations
- Ability to solve problems and offer suggestions in a positive and developmental manner
- Ability to perform basic mathematical functions to ensure scoring accuracy
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- Ability to work a variety of shifts including days, afternoons, evenings and holidays
Company Industry
- IT - Software Services
Department / Functional Area
- Quality
- Testing
- QA
- QC
- Inspector
Keywords
- Hiring French Quality Analyst
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