Hostess RIXOS

Department: Entertainment

Main area: Multi-Court & Kids Club

As a Hostess in the Entertainment Department at Rixos Marina Abu Dhabi, you will be the first point of contact for guests engaging with our Multi-Court and Kids Club facilities. Your primary responsibility will be to handle all bookings and guest inquiries in a warm, professional, and efficient manner, ensuring a smooth and enjoyable experience for families and guests of all ages. You will play a key role in promoting our entertainment offerings and maintaining a friendly and organized environment.

Key Responsibilities:

• Welcome guests warmly and professionally to the Multi-Court and Kids Club areas.

• Manage daily bookings and reservations for all activities, events, and facilities within the assigned areas.

• Handle phone, email, and walk-in inquiries regarding Kids Club programs, court availability, schedules, and special events.

• Maintain accurate records of bookings and participant lists using relevant booking systems or software.

• Coordinate with the Entertainment and Recreation team to ensure smooth activity scheduling and guest flow.

• Provide guests with detailed information about entertainment programs, age requirements, safety guidelines, and facility rules.

• Monitor guest feedback and communicate suggestions or issues to the relevant departments for continuous improvement.

• Ensure a clean, inviting, and child-friendly front desk or reception area.

• Support in organizing and promoting entertainment activities when required.

• Comply with all health and safety regulations, especially those related to children and sports activities.

• Previous experience in guest service, reservations, or front desk roles (experience in hospitality or recreational settings preferred).

• Excellent communication and interpersonal skills.

• Strong organizational skills and attention to detail.

• Fluent in English; knowledge of additional languages (especially Arabic or Russian) is an advantage.

• Friendly, approachable, and enthusiastic personality.

• Ability to multitask and remain calm in a fast-paced environment.

• Experience with reservation or booking systems is a plus.