Hostess Hyatt Hotel

Duties and responsibilities related to the Hostess role:

• Act as the first point of contact, providing a warm, professional, and culturally sensitive welcome to all arriving guests.
• Manage the reception area, ensuring it remains clean, organized, and inviting at all times.
• Inquire about reservations, check guest names on the booking list, and manage walk-in guests by providing accurate wait time estimates.
• Escort guests to their assigned tables, present menus, and introduce them to their server.
• Accommodate special requests for seating (e.g., window view, quiet corner, child-friendly area) whenever possible.
• Manage the restaurant's reservation system, handling bookings made via phone, email, and online platforms.
• Plan and allocate table seating charts to maximize dining room capacity and ensure a smooth service flow for the team.
• Proactively call guests to confirm their upcoming reservations, noting any special occasions or dietary requirements.
• Maintain and manage a waitlist during peak hours, keeping guests informed of their status in a courteous manner.
• Answer phone calls and respond to inquiries about the restaurant's concept, opening hours, dress code, and menu offerings.
• Serve as a central point of communication, relaying guest feedback, special requests, or complaints to the Restaurant Manager and service staff.
• Graciously interact with guests throughout their visit, ensuring they are comfortable and satisfied with their initial experience.
• Bid a fond farewell to all departing guests, thanking them for their patronage and inviting them to return.
• Maintain constant communication with the Restaurant Manager, servers, and kitchen staff regarding table status (e.g., occupied, free, needs clearing).
• Assist in resetting tables and maintaining the overall tidiness of the dining area during exceptionally busy periods.
• Ensure all menus are clean, up-to-date, and in pristine condition before presenting them to guests.
• Support the service team by performing light duties as needed to contribute to a seamless and exceptional guest experience.