Hotel / Front Desk Receptionist

redfordrecruiters

Key Responsibilities:

• Greet and welcome clients, visitors, and guests in a friendly, professional, and courteous manner, ensuring they feel valued and respected.
• Provide exceptional customer service by addressing client inquiries, directing them to the appropriate department, and ensuring their needs are met promptly.
• Offer refreshments and maintain a comfortable environment for clients, visitors, and potential buyers during meetings and property showings.
• Ensure that all clients, partners, and guests experience the luxury service expected of a high-end real estate company.

2. Administrative & Reception Support:

• Answer and direct calls to the appropriate team members, ensuring timely and accurate communication.
• Schedule appointments, property showings, and meetings for brokers, agents, and management staff.
• Manage the reception area, ensuring it is always clean, organized, and presentable, in alignment with the company s luxurious branding and image.
• Maintain office supplies and reorder items as necessary.
• Handle incoming and outgoing mail and packages, ensuring timely distribution to the appropriate recipients.
• Coordinate and manage any special requests from guests or staff, ensuring the highest standard of service.

3. Administrative Assistance:

• Assist the administrative team with various tasks as needed, including managing calendars, coordinating meetings, and preparing documentation.
• Provide support to the sales and marketing teams, including assisting with preparing presentation materials or property information for clients.
• Maintain and update databases (e.g., contact lists, property details, client preferences) to ensure all information is current and accurate.

4. Property Coordination & Marketing Support:

• Coordinate with agents and brokers to ensure property listings, promotional materials, and other assets are up-to-date and displayed effectively in the office.
• Help arrange and support client viewings and open houses, ensuring logistics and client comfort are prioritise.
• Assist in preparing marketing collateral such as brochures, flyers, and presentation materials for properties.

5. Health & Safety Compliance:

• Ensure that the reception area adheres to health and safety regulations and company policies.
• Maintain an organized and secure environment, safeguarding client confidentiality and sensitive information.

Working Conditions:

• Full-time position with standard office hours,
• Flexibility may be required based on business needs, especially during property showings, client meetings, or events.
• The role is based in a luxury office environment, requiring professional attire and conduct at all times.