Hotel General Manager

Confidential Company

Training/Experience:

• Proven experience as Hotel Manager or relevant role

• Fluency in English; knowledge of other languages is a plus

• Understanding of all hotel management best practices and relevant laws and guidelines

• Ability to work in a fast-paced and high-pressure environment.

• Positive attitude and a professional appearance.

• Outstanding organizational and time management skills

• Excellent verbal and written communications skills

• Excellent customer service skills as well as a business mindset

• Demonstrable aptitude in decision-making and problem-solving

• Reliable with an ability to multi-task and work well under pressure

• Outstanding leadership skills and a great attention to detail

Safety and Security

• Notify your manager/supervisor immediately in the event of work-related incidents or any other injuries.

• Discern and rectify hazardous job methods or circumstances and/or relay them to

management and security/safety staff.

• Abide by the safety and security directives and processes of the organization and department to guarantee a spotless, secure, and protected atmosphere.

• Adhere to property-specific procedures when confronted with critical situations (for instance, evacuations, medical crises, natural calamities).

• Preserve vigilance concerning unwanted individuals present on property premises.

• Observe the policies and procedures for the secure use and storage of gear, machinery, and tools.

• Utilize the correct gear and apply appropriate lifting techniques when needed to prevent harm.

• Successfully accomplish relevant safety education and gain certifications for executing work assignments

Guidelines and Protocols

• Safeguard the confidentiality and safety of visitors and colleagues.

• Preserve the secrecy of exclusive resources and data.

• Adhere to corporation and sector directives and methodologies.

• Defend corporate apparatus, gear, machinery, or other resources in alignment with organizational guidelines and methodologies.

• Warrant that attire, nametags, and individual presentation are immaculate, sanitary, expert, and congruent with corporate directives and methodologies.

• Perform any additional job responsibilities as assigned by supervisors that are within reason.

Key Responsibilities

• Supervise work at all levels (receptionists, kitchen staff, room attendants, office employees etc.) and set clear objectives.

• Plan activities and allocate responsibilities to achieve the most efficient operating model.

• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.

• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services.

• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.).

• Deal with maintenance issues, shortages in staff or equipment, renovations etc.

• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.

• Inspect facilities regularly and enforce strict compliance with health and safety standards.