Job Description

Roles & Responsibilities

Your day to day

Guest Experience

Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitors' local community members

Make sure the hotel delivers the highest level of guest satisfaction through memorable guest experiences, personalized services and amenities

Drive operations, through training, SOP and processes and be an ambassador of the brand ensuring compliance and improvement in guest satisfaction goals

People

Direct Operations Team everyday activities, plan and assign work ensuring you always have the right staffing numbers

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance

Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently

Recommend or initiate any HR related actions where needed

Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Responsible Business

Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel s or owner s policies and procedures and regulatory requirements. Maintain relations with outside contacts

Act as public relations representative to raise awareness of hotel and brand in local community

Drive team member involvement in community organizations, activities and businesses

Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel s carbon footprint

Perform other duties as assigned. May also serve as manager on duty

Financial

Assist the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability

Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

What we need from you

Bachelor s degree / higher education qualification / equivalent to Hotel Administration, Business Administration

Minimum 4 years hotel management experience in a Luxury and Lifestyle 5 stars, high-level operations role.

Current IHG experience is a plus

F&B Operations Background is a must

Hotel Manager InterContinental

People Looking for Hotel Manager Jobs also searched