Hotel Quality Inspector

Sun Pyramids Tours

Employer Active

Posted 19 hrs ago

Experience

1 - 2 Years

Job Location

Giza - Egypt

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Ensure that standards and safety regulations are observed

  • Update and send weekly reports to the Quality Assurance Supervisor about the work trend.
  • Report the abuse cases that may affect the business and the hotel employee s efficiency.
  • Ensure that clients are receiving superior quality performance and that all quality guidelines are being met or exceeded in our properties.
  • Complete hotel service evaluation forms highlighting achievements and identifying areas of needed improvement, to be utilized by the employees.
  • Conduct on site audits and calibrations to ensure accuracy.
  • Discuss the dispute cases with the concerned parties and finalize the validation for the case of the quality.
  • Update the quality score sheet to meet the effective productivity and needed efficiency.
  • Prepare and provide training quality sessions for the employees who have repetitive mistakes.
  • Investigate Hotels customers complaints and suggest appropriate corrective action.
  • Train new employees on quality control procedures.
  • Perform other duties as assigned.

Desired Candidate Profile

Bachelor s degree in tourism, hospitality, business administration, or related field.

  • 1-2 years of experience in quality assurance or a similar role at Travel and Tourism agencies.
  • Strong knowledge of TQM system.
  • Strong Knowledge of ISO standards.
  • Previous working experience in OSH (Occupational safety and health).
  • Aware of the CRM systems technique.
  • Excellent command of spoken and written English.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Experience with process improvement methodologies.
  • Project management experience is a plus.
  • software experience: Excellent command of M.S Office

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Quality
  • Testing
  • QA
  • QC
  • Inspector

Keywords

  • Hotel Quality Inspector

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Sun Pyramids Tours

https://wuzzuf.net/jobs/p/sqaufagxbeeg-hotel-quality-inspector-sun-pyramids-tours-giza-egypt