Hotel Reservations Agent Accor Group Dubai, UAE

Accor Group

Job Title Hotel Reservations Agent Accor Group Dubai, UAE Job Description Hotel Reservations Agent Accor Group Dubai, UAE

Role Summary
Join Accor in Dubai as a Hotel Reservations Agent, where you will handle guest booking requests, manage room availability, and ensure every reservation is processed with accuracy and attention to detail. You will serve as the first point of contact for potential guests, delivering a professional and personalized booking experience while supporting Front Office operations when needed.

Job Details
Location: UAE
Location City: Dubai
Industry: Hospitality / Travel
Function: Reservations / Front Office
Salary: 4000 6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full Time

What You ll Do
Respond promptly to telephone and email reservation requests, confirming details in line with hotel standards.
Check room and rate availability and accept or decline bookings based on capacity.
Review next-day reservations for accuracy, ensuring all guest details and special requests are in place.
Maintain full knowledge of all room types, rates, amenities, and hotel facilities.
Record and verify vouchers or guarantee letters, following up to ensure receipt before guest arrival.
Monitor email correspondence and ensure all booking data is complete and accurate.
Stay updated on current rates, special packages, and promotions.
Apply standardized wording in reservation notes and communicate updates to relevant departments.
Assist the Front Office as a Guest Service Agent when required, including handling cash floats.
Ensure guest registration cards are accurately completed and profiles updated in the PMS.
Seek approval from management for any rebates or discounts related to guest disputes.
Perform additional tasks as assigned by the department head.

Ideal Profile
Previous hotel reservations and front office experience.
Familiarity with Hotel PMS systems.
Strong attention to detail and organizational skills.
Excellent communication and customer service abilities.
Ability to work flexible shifts, including weekends and holidays.

Why Join Us
As part of Accor, you ll access global career opportunities, exclusive employee benefits, and extensive training programs. You will join a culture built on respect, diversity, and a passion for delivering world-class hospitality.

About the Company
Accor is a global leader in hospitality, operating over 5,000 hotels and residences across 110 countries. With a portfolio of more than 40 brands, Accor offers career growth, training opportunities, and the chance to be part of an inclusive and innovative hospitality group committed to excellence and sustainability. Post Details