Housekeeping Coordinator Crowne Plaza Hotels & Resorts

Your day-to-day

• Ensures forwarding and receiving of all information pertaining to the department to maintain set standards.
• Responsible for entering accurate room status into computer daily and investigating discrepancies.
• Maintains and update administrative data.
• Maintains working area and equipment in a proper state of cleanliness and repair.
• Attends meetings and training sessions as required.
• Work effectively with guests and colleagues from different viewpoints, cultures, and countries
• Build and maintain positive relationships with all internal guests and guests to anticipate their needs.
• Anticipate guests needs, handle guest enquirers, and solve problems.
• Create a positive hotel image in every interaction with internal and external guests.
• Maintain a high level of product and service knowledge to explain and sell services and facilities to guests.
• Maintain knowledge of special programs and events in the hotel to recognize and respond to guests needs.
• Maintain current Hotel information to be able to provide information to guests.
• Adhere to InterContinental Hotel Group Code of Conduct and Housekeeping Policies and Procedures
• Report problems to Management with suggestions for resolution.
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
• Be aware of the duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Works as part of a team and communicates with other departments as per hotel procedures to ensure excellent quality and service.

What we need from you

• Previous administrative experience in hospitality or similar experience as a Housekeeping Administrator or Coordinator in a 4* or 5* hotel
• Telephone Etiquette and Organizational skills.
• Knowledgeable in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
• Good organizational skills, ability to multitask and prioritize effectively, and manage a dynamic environment.