Housekeeping Coordinator

Accor Group

Job Title
Housekeeping Coordinator Hotel Operations and Guest Services Dubai, UAE
Job Description
Housekeeping Coordinator Hotel Operations and Guest Services Dubai, UAE

Position Overview
Accor is looking for an organized and guest-focused Housekeeping Coordinator to support daily operations at one of its premium hotels in Dubai. This administrative and service-oriented role is perfect for candidates with prior hotel experience, especially in housekeeping, front office, or service coordination. Join a global leader in hospitality and help ensure a seamless, clean, and personalized stay for every guest.

Job Details
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Housekeeping / Janitorial
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Job Overview Housekeeping Administration and Guest Request Coordination
As a Housekeeping Coordinator, you will be responsible for managing internal communication, updating room status information, responding to guest requests, and ensuring efficient coordination within the housekeeping team. You will serve as the communication link between Housekeeping and other hotel departments while maintaining administrative records and inventory data in the PMS system.

What You ll Do

* Respond to and track all guest requests related to housekeeping or internal services
* Use hotel property management systems (PMS) to monitor room status and log updates
* Maintain accurate records of supplies, amenities, and guest request items
* Follow call-handling and telephone etiquette standards while managing internal communication
* Coordinate with various departments (Engineering, Front Office, Laundry) as needed for timely service delivery
* Update guest history, preferences, and comments into the system for future reference
* Support the Assistant Housekeeping Manager in scheduling, task delegation, and communication
* Perform administrative duties including report filing, logbook entries, and supply ordering
* Participate in team briefings and help drive efficiency and positive morale across housekeeping teams
* Ensure all safety, hygiene, and FLHSS (Fire, Life, Health, Safety & Security) standards are maintained
* Maintain a clean and organized housekeeping office environment
* Help manage lost and found processes in coordination with relevant departments
* Escalate guest concerns promptly and ensure appropriate follow-up

Ideal Profile Detail-Oriented and Operationally Efficient

* Minimum 2 years of experience in a housekeeping or administrative coordinator role in a hotel
* Strong proficiency in Microsoft Office (Excel, Word)
* Experience with hotel PMS and dispatch systems (Opera preferred)
* Strong organizational skills and attention to detail
* Fluent spoken and written English; additional languages are a plus
* Excellent communication, interpersonal, and multitasking abilities
* Proactive, service-minded, and calm under pressure
* Professional personal presentation and understanding of hotel standards
* Ability to work independently while managing team support functions
* Committed to data accuracy, time management, and guest confidentiality