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Vacancy
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Job Description
Roles & Responsibilities
What you will do
- Lead and manage the daily operations of the Housekeeping Department, ensuring the highest standards of cleanliness, guest satisfaction, and employee engagement.
- Recruit, train, and develop a high-performing team of housekeeping professionals, fostering a culture of continuous improvement and excellence.
- Oversee the department's budget, forecasting, and cost control measures to ensure financial objectives are met.
- Implement and monitor housekeeping standards, procedures, and safety protocols in accordance with local regulations and brand guidelines.
- Maintain strong communication and collaboration with other departments to ensure seamless guest experiences and efficient operations.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure adherence to cleanliness and maintenance standards.
- Analyze guest feedback, trends, and industry developments to identify areas for improvement and implement innovative solutions to enhance guest satisfaction and operational efficiency.
Desired Candidate Profile
What you bring
- Minimum of 5 years of experience in a management role within the Housekeeping Department of a luxury hotel or resort.
- Strong leadership, communication, and interpersonal skills with the ability to manage a diverse team.
- Proven experience in budget management, forecasting, and cost control within a housekeeping department.
- Extensive knowledge of housekeeping best practices, cleaning techniques, and safety protocols.
- Proficient in the use of Property Management Systems and housekeeping-related software.
- Fluent in English, both written and verbal; knowledge of additional languages is a plus.
Company Industry
Department / Functional Area
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Four Seasons Hotel
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.span> span> span> span> span> span> span> /span> /span> /span> /span> /span> /span> /span> br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.