Housekeeping Order Taker Luxury Hotel KAFD

Adeera Hotel group

Job Scope:

• Guest Service Coordination:
• Receive and process housekeeping service requests from guests via phone, in person, or through electronic communication channels.
• Assist guests with inquiries, provide information on available services, and coordinate cleaning schedules based on guest preferences and requirements.
• Order Management and Scheduling:
• Record and organize housekeeping orders, prioritize tasks, and allocate work assignments to housekeeping staff based on service requests.
• Coordinate with the Housekeeping Manager and team members to schedule cleaning activities, ensure timely responses, and manage workload efficiently.
• Communication and Follow-Up:
• Communicate with guests to confirm service requests, provide updates on cleaning progress, and address any additional needs or special instructions.
• Follow up with guests after service completion to ensure satisfaction, address any concerns, and gather feedback for improvement.
• Inventory and Supplies Coordination:
• Monitor housekeeping supplies, equipment availability, and inventory levels to support service requests and ensure adequate stock for cleaning operations.
• Coordinate with housekeeping staff and procurement teams to replenish supplies, track usage, and maintain inventory control.
• Quality Assurance and Standards Adherence:
• Ensure that housekeeping service requests are fulfilled according to established cleanliness standards, procedures, and service levels.
• Conduct quality checks, inspect completed work, and address any issues or discrepancies to maintain service quality and guest satisfaction.
• Guest Satisfaction Focus:
• Strive to meet guest expectations, exceed service standards, and enhance the overall guest experience through prompt and efficient housekeeping services.
• Handle guest feedback, requests, and complaints professionally, taking corrective action and escalating issues as needed to ensure guest needs are met.
• Technology Utilization:
• Use housekeeping management software, communication tools, and scheduling systems to record service requests, track progress, and manage housekeeping operations effectively.
• Familiarize yourself with technology solutions to streamline order management, enhance communication, and improve service delivery.
• Team Collaboration and Support:
• Collaborate with housekeeping staff, supervisors, and other departments to coordinate service requests, address operational needs, and ensure seamless communication and teamwork.
• Provide support to housekeeping team members, offer assistance with workload distribution, and contribute to a positive work environment within the department.
• To ensure that the use new technology and equipment is explored and implemented wherever appropriate
• Implement and promote sustainable practices in daily tasks, focusing on reducing waste, saving energy, and using resources efficiently.

Education, Qualifications:

• Previous experience in a customer service or hospitality role, with knowledge of housekeeping operations and service coordination.
• Strong communication skills, with the ability to interact professionally with guests, colleagues, and service providers.
• Organizational abilities, attention to detail, and the capacity to manage multiple tasks and prioritize requests effectively.
• Customer-focused mindset, with a commitment to delivering high-quality service, meeting guest needs, and exceeding expectations.
• Proficiency in using technology tools, software applications, and communication platforms to facilitate order management and service coordination.
• Adaptability, problem-solving skills, and a proactive approach to handling guest requests and resolving issues promptly.
• Willingness to work flexible hours, including weekends and holidays, to accommodate guest service needs and operational requirements.
• A diploma or certification in hospitality management, customer service, or a related field is advantageous.