Housekeeping Supervisor

AccorHotel

Supervise and coordinate the work of housekeeping staff, including room attendants and house persons, ensuring efficient completion of all assigned tasks

• Monitor the cleaning and servicing of guest rooms to verify compliance with established quality standards and company procedures
• Conduct daily written room inspections and quality assurance checks, documenting findings and addressing any discrepancies promptly
• Assign special projects and duties as directed by management, ensuring equitable distribution of workload among team members
• Maintain and organize linen closets on guest room floors, ensuring adequate stock levels and neat presentation at all times
• Manage guest room attendant supplies and linens, coordinating inventory to prevent shortages and optimize efficiency
• Respond to guest inquiries and requests with warmth and professionalism, always greeting guests by name whenever possible and expediting prompt service
• Prepare and inspect VIP and show rooms to ensure they exceed guest expectations
• Assist in processing AM and PM room status reports and communicate with the front desk to expedite rush room assignments
• Report and follow up on any maintenance issues, repairs, or discrepancies discovered during room inspections
• Support the training and development of housekeeping team members, providing guidance and constructive feedback to enhance performance
• Assist in cleaning guest rooms when necessary to support team productivity during peak periods
• Oversee public area cleaning and supervise public area attendants to maintain consistent standards throughout the facility
• Promote sustainability initiatives by encouraging recycling and environmentally responsible practices across all operations
• Perform administrative duties as assigned by the Executive Housekeeper or management
• Ensure compliance with all health, safety, and sanitation protocols, including proper handling of cleaning chemicals and bloodborne pathogen procedures