Housekeeping Supervisor

ENNISMORE

At FAENA The Red Sea, excellence lives in every detail. As a Housekeeping Supervisor, you will lead and support the housekeeping team in delivering immaculate guest rooms, public spaces, and back-of-house areas that reflect the elevated luxury standards of the FAENA brand.

This role is responsible for supervising daily housekeeping operations, conducting inspections, supporting team training, and ensuring Forbes-level cleanliness, presentation, and guest service standards are consistently achieved. The ideal candidate leads by example, thrives in a fast-paced luxury environment, and is passionate about creating exceptional guest experiences.

Key Responsibilities

• Supervise housekeeping attendants and assign daily cleaning tasks and operational priorities
• Inspect guest rooms, corridors, public areas, and back-of-house spaces to ensure cleanliness and presentation standards are maintained
• Conduct quality inspections aligned with Forbes 5-star and FAENA luxury service standards
• Support onboarding and training of housekeeping team members on cleaning procedures, equipment usage, and safety standards
• Monitor housekeeping productivity, workflow, and service delivery throughout shifts
• Handle guest requests, concerns, and service recovery situations professionally and efficiently
• Coordinate closely with Front Office, Engineering, Laundry, and other operational departments to ensure seamless guest experiences
• Support VIP arrivals, special requests, deep-cleaning projects, and Lost & Found procedures
• Monitor inventory levels of linens, guest amenities, and cleaning supplies to ensure operational readiness
• Ensure compliance with health, hygiene, sanitation, and workplace safety standards
• Report maintenance issues, operational concerns, and quality deficiencies promptly
• Maintain accurate operational records and support departmental reporting requirements