HR Business Partner, PXT Customer Service, EMEA CS PXT (HR) Support Services Amazon S.A.R.L.A.U.

Description

Amazon is seeking an exceptional talented, innovative, extremely hands-on, customer-obsessed HR Leader with a passion for establishing and developing first-class HR strategies to join our highly professional HR department.

If you thrive in a challenging and face-paced environment, this is the place for you. The role will require the ability to establish HR priorities and operating mechanisms to drive change. The person in this role must be able to interface effectively with professionals at all levels. You'll need excellent communication, strategic thinking and planning abilities, and the agility to function in an innovative environment. You'll need strong analytic skills and the ability to translate business plans and goals into the human resource capabilities needed to achieve results. An ideal role to start your career at Amazon and then move to another country/continent.

Tasks/Responsibilities:

- Ensure strong customer experience by delivering strategic, value-add, best in class HR support to all internal customer groups in Rabat, Morocco

- Ensure alignment of HR related programs, processes and projects with strategic business objectives focused on driving bottom line results, productivity and development of HR

- Act as a Partner to the Management Team and provide input on the HR implications of strategic & operational decisions and plans. This relates in particular to the development and execution of strategic plans - with a special focus on talent management and development, Organizational design and Effectiveness, Senior Leader and Leadership Team Effectiveness & Change management

- Provide insight and direction to the Leadership Team in terms of Moroccan Labor Law

- Implement initiatives to drive and maintain a culture of excellent employee relations and communications

- Ensure that appropriate training & development programs and succession plans are in place for all levels in the organization

- Focus on continuous improvement and share best practice with other HR functions in EMEA region

- Coach and mentor leaders within the organization

- Identify legal requirements and government reporting regulations affecting human resources functions and ensure policies, procedures, and reporting are in compliance

- Implement and enforce consistency with our policies and procedures

- Ensure 100% data accuracy of our databases, track and analyze statistical data to determine effectiveness of all activities

- Deliver on HR related projects for Morocco and EMEA region

Basic Qualifications

- 5+ years of HR work within an international, fast-paced, and customer-driven environment experience

- Knowledge of local labor law

- Experience in HR within an international, fast-paced and customer-driven environment

- Experience in a call center, distribution center, or manufacturing environment

- Experience supporting hourly employee client group

- Experience with MS Office tools and HR Information Systems

- Bachelor's degree or equivalent

Preferred Qualifications

- Master's degree in Human Resources Management

- Experience in human resources with companies supporting 250-500 or more associates

- Experience managing and leading employees

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.