Human Resources Officer SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C

Onboarding & Offboarding:

• Oversee the entire onboarding and offboarding process for clients, ensuring compliance with internal policies and legal requirements.

• Manage large-scale onboarding processes, including document verification, system updates, and coordination with the recruitment team.

• Handle offboarding procedures, ensuring exit interviews are conducted, final payments are processed, and necessary documentation is completed.

• Track and report on all onboarding and offboarding activities.

Employee Relations:

• Act as the first point of contact for employee relations matters, including conflict resolution, disciplinary actions, and grievance handling.

• Ensure consistent and fair implementation of company policies, procedures, and regulations.

• Develop and maintain positive relationships with employees and client representatives, providing guidance on HR-related issues.

HR Compliance & Reporting:

• Ensure adherence to local labour laws, HR policies, and industry best practices.

• Regularly monitor and update HR operations to stay compliant with changes in legislation and HR trends.

• Prepare and analyze HR reports for internal and external stakeholders, including KPIs, metrics, and audit responses.

• Manage and ensure the accuracy of employee data in HRIS systems.

Process Improvement & System Optimization:

• Continuously evaluate and improve HR operations processes to enhance efficiency, accuracy, and client satisfaction.

• Lead initiatives for HR software optimization, including implementing new tools or system enhancements.

• Monitor HR systems and workflows to identify areas for improvement and cost-saving opportunities.

Client Support & Relationship Management:

• Serve as the primary HR operations contact for key clients, ensuring effective communication and problem resolution.

• Provide strategic HR insights and recommendations to clients based on data analysis and trends.

• Ensure high levels of client satisfaction through timely, accurate, and professional service delivery.

Team Management and Collaboration

• Manage, and mentor a team of HR professionals, ensuring high performance and motivation.

• Establish clear team goals, delegate tasks, and monitor progress to meet deadlines and client expectations.

• Conduct regular team meetings and provide feedback, training, and professional development opportunities.

• Collaborate with other departments, like PRO, Insurance, Payroll, finance, account management, business to ensure smooth operations across HR functions.