HR Operations Specialist

Niceone

HR Process Administration: Oversee and execute HR operational processes including onboarding, offboarding, employee records management, and contract administration to ensure accuracy, compliance, and confidentiality.

• Payroll & Benefits Support: Coordinate and verify data for payroll processing, benefits enrollment, and statutory compliance while acting as a resource for team member questions and escalations.
• Policy & Compliance Management: Monitor adherence to company policies and employment regulations, supporting internal and external audits and driving continuous improvements for HR policy implementation.
• Employee Support: Respond to HR-related inquiries, provide guidance on HR procedures, and help resolve escalated employee requests in a professional, timely, and confidential manner.
• HR Systems & Data: Maintain and update HRIS and other digital human resources systems, ensuring data integrity and effective reports for compliance, analysis, and workforce planning.
• Process Improvement: Identify and implement process improvements within HR operations, enhancing automation, efficiency, and the overall employee experience.
• Collaboration: Liaise with internal teams such as Payroll, Talent Acquisition, IT, and Finance to ensure seamless HR operations and a unified, positive employee journey.

Skills and Requirements HR Operations and Human Resources Service Excellence

• Bachelor s degree in Human Resources, Business Administration, or related field.
• Previous experience (1-3 years) in HR operations, HR administration, or a similar human resources function, ideally in a fast-paced digital or retail environment.
• Solid understanding of employment law, HR practices, payroll, and benefits administration.
• Exceptional organizational skills and meticulous attention to detail, with proven ability to manage confidential information and complex documentation.
• Strong communicator who demonstrates clarity, professionalism, and discretion when supporting employees and stakeholders at all levels.
• Proficient using HRIS, digital document management, and Microsoft Office Suite. Experience with HR automation is a plus.
• Adaptable, service-driven, and proactive in identifying HR operational gaps and solutions.
• Commitment to upholding diversity, inclusion, and respectful treatment of all team members.