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Job Description
Roles & Responsibilities
- Handle enterprise TT complaints, Mega indoor , micro sites & micro streel levels across regions
- Act on customer demands/needs and perform flexibility to handle customers during site survey with exceeding customers expectations.
- Perform 2G 3G - 4G -5G indoor DT measurements with operators benchmarking.
- Do full survey assessment for indoor venues :
- Compliant location (Full Address - Lat. & Long.)
- Venue overview (Buildings Floors paths - ..)
- Installed solution details (Type, photos, exiting antennas on the layout ) whether it belongs to VF or other operators.
- Do Turn-on-measurements Vs turn-off-measurements for existing indoor solutions.
- Propose Antenna locations for needed indoor solution.
- Ensure delivering root causes and major problems affecting the venues and customer dissatisfaction.
- Select the needed right solution, Assess the solution cost , calculate the needed BC.
- Propose indoor dedicated solution (Repeaters/Micros) connectivity and ensured performance acceptance across all regions.
- Provide the indoor proposed solution to be handled by IBS team afterwards.
- Perform all indoor sites connectivity
- Monitor all indoor sites Radio KPIs after site activation to ensure best quality till site handover
- Provide new initiatives and enhancements for current process to enhance performance, architecture and gaps causing non achieving the targets and bad customer experience
- Create new survey reports and enhance the existing ones to equip and empower our business stakeholders with the indoor sites progress and any obstacles for a better business continuity and a daily monitoring on the generated reports and check the failure reasons if any showed up
- Regional Strategy Targets
- People Engagement
- Health and Safety and Vodafone Group Guidelines
- Customer Experience and Network
- Quality through Regions Key Performance Indicators
- Ability to deliver challenging targets in a dynamic market environment
- Full understanding of customer demands/needs and flexibility to exceed customers expectations
Desired Candidate Profile
- BSC of Engineering
- Post graduate studies is an advantage but not a must (Masters, PHD of Engineering and/or MBA
- Ability to deliver challenging targets in a dynamic market environment
- Full understanding of customer demands/needs and flexibility to exceed customers expectations
Must have technical / professional qualifications:
- BSC of Engineering degree in electronics & communication
- with Minimum of 5 years experience in Mobile Business (GSM, UMTS, LTE ) indoor Design & optimization
- Excellent Project Management skills
- Excellent knowledge of computers / Microsoft office / IBWAVE / Autocad / ATOL
- Very Good command of English language with ability to work independently and under pressure.
- The ability to work in a well-organized manner.
- Excellent experience in the indoor design
- Self-motivated, and a team player.
- Ability to lead a team
- Problem solving and decision-making.
- Creative thinking and excellent planner for results.
- Excellent indoor technical experience
- PMP is a preferred.
- Ability to survey indoor sites E2E
Company Industry
- Telecom
- ISP
Department / Functional Area
- Telecom Engineering
- Communications Engineering
Keywords
- IBS Design Senior Specialist
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Vodafone
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.