Identity Management (IDM) Associate

WFP

JOB PURPOSE

The objective of this role is to lead regular IDM operations and specific projects with clearly defined deliverables, engaging with cooperating partners (CPs) and other UN agencies at a technical level, and ensuring the effective implementation of digital solutions in Gaza. This role is crucial for enhancing the efficiency and accuracy of beneficiary identification and distribution processes.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

Within delegated authority, the IDM Associate will be responsible for the following duties:

• Coordinate regular IDM operations, acting as the main focal point for all established IDM standards, processes, and systems with relevant delegations as needed.
• Follow-up on implementation of regular IDM operations with WFP staff and CPs, ensuring timely support and feedback on achievements, gaps, etc. This may include, for example, ensuring upload and processing of all distribution requests from cooperating partners before the start of a new cycle.
• Proactively communicate with senior team members and HQ on challenges and support required to overcome bottlenecks, contributing to smooth running of operations.
• Lead development, review, and periodic update of Standard Operating Procedures (SOPs) and Guidance for established WFP IDM standards, processes, and solutions.
• Lead all IDM-related capacity development of CPs/WFP staffs at the AO/SOs. This includes, but is not limited to, organizing training, refresher sessions, and supporting onboarding of new staff.
• Provide project management support for clearly defined IDM initiatives, including:
  • Identifying and analyzing business requirements, ensuring these are clearly documented and prioritized in the format of user stories.
  • In close collaboration with technical teams, develop and track progress against implementation timelines.
  • Liaise with relevant stakeholders such as WFP teams in AO, CO, HQ, and external technical teams, to ensure effective collaboration and coordination.
• Undertake field visits as required to support and monitor implementation of IDM operations and initiatives, such as the use of payment instrument tracker by CPs during distribution.
• Contribute to strategic planning of IDM activities, including support to periodic review of regular operations against evolving context and WFP assurance best practices for all programmatic activities and modalities.
• Contribute to regular engagements with UN sister agencies, INGOs, NGOs, and cluster on IDM topics, including registration, deduplication, and assistance coordination.
• Support analysis preparation as required.
• Support junior team members as and if required.
• Any other business.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education:

Completion of secondary school education. A post-secondary certificate in the related functional area.

Bachelor s degree in a relevant area, such as business administration, computer science, technology, or any other related field is desirable.

Experience:

6 years progressively responsible related work experience in data analysis, database concepts (including SQL) , humanitarian contexts, or data management activities like registration, data cleaning, and reporting or any other related experience in the relevant field.

Knowledge & Skills

• Knowledge of SQL and understanding of database concepts
• Proficiency in Windows, MS Office (Word, Excel, PowerPoint, Outlook)
• Experience working on cash projects
• Strong communication and listening skills
• Multitasking, organization, and prioritization skills
• Proficiency in SQL, ability to code preferred
• Knowledge of WFP Identity Management standards preferred
• Experience with WFP tools and systems preferred