Implementation and T.S Engineer

Ultimate Solutions Egypt

Key Responsibilities

• Plan and execute software deployment processes for clients according to the project plan.
• Receive client inquiries via phone, email, or ticketing system and provide immediate solutions.
• Diagnose hardware and software faults and provide clear steps for resolution. Prepare installation and configuration guides.
• Document issues and solutions in the ticketing system to ensure tracking and improve knowledge base. Train end-users on using the new system and provide demonstrations.
• Monitor system performance after implementation and suggest improvements for increased stability.
• Coordinate with development and product teams to resolve complex issues during implementation. Escalate critical cases to specialized teams with detailed reports.

Benefits

• Intensive training program for fresh graduates with direct supervision from experienced engineers.
• Opportunity to work with real clients and implement live projects.
• Flexible work environment that supports continuous learning.

Basic Requirements:

• Education: Bachelor's degree in Information Systems, or a related field (no specific faculty required).

Technical Skills:

• Previous experience in a role related to restaurants (POS systems, restaurant operations, accounting for restaurants, or ERP systems).
• Experience or involvement in system implementation & support.
• Background in accounting, inventory, or HR systems.
• Business & Functional Knowledge.
• Accounting principles, Inventory and warehouse management, Costing and stock control
• HR basics (employees, shifts, attendance, payroll concepts)
• Ability to translate business requirements into system configurations.
• Exposure to full implementation lifecycle (setup training go-live support).

Personal Skills:

• Excellent problem-solving and analytical skills.
• Clear written and verbal communication skills with clients and team.
• Ability to manage multiple tasks simultaneously and meet deadlines.
• Teamwork spirit and collaboration within a multidisciplinary team.