Implementation Relationship Manager with French
London Stock Exchange Group
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Lead the technical relationship for implementations and product changes.
Build and maintain positive relationships with key technical contacts in named accounts.
Drive the end-to-end implementation change for products, both LSEG and client initiated.
Understand the impact that proposed product and system changes will have on customer systems and foster a feedback process to the internal teams.
Identify all customer readiness activities for assigned projects and act as the customer-facing contact
Liaise with key customer departments for each account during an implementation or upgrade to keep them informed of progress and any areas that require attention.
Coordinate the implementation for a given customer
Coordinate all internal partners and resources to achieve the objective of the implementation.
Participate in collaborator meetings.
Ensure internal process is followed and keep systems record and key data up to date.
Understand the customer's business and overall technical strategy including relevant data consumption strategy to be able to deliver the best options.
Hold meetings both internal and external when required, either proactively or event triggered.
Drive customer readiness and be the Technical Lead for the customer.
Desired Candidate Profile
Proficiency in French, English, Arabic is required
Excellent customer facing skills, understanding of the customer's requirements and communicate at their level
A Growth Mindset and open to new process and different ways of working
Is pro-active and can demonstrate initiative and able to seek out information from the customer and colleagues.
Willingly puts in the effort to ensure activities are completed to schedule and with the desired quality.
Is collaborative and has an ability to handle client objections to achieve key objectives
Has the ability to use all available resources and tools to investigate and address customer implementation issues.
Can maintain a professional approach during periods of high activity without close supervision
Can form close relationships with the Account Manager and CSM for mapped accounts to adopt a more cohesive service
Highly organized, with attention to detail
Ability to pick up and understand processes quickly
Ability to prioritize and implement tasks during peak periods and in a pressurized environment
Proficient in market data and the FinTech industry
Has in-depth knowledge of LSEG product suite and networking technology
Experienced negotiator and influencer
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- IT Software
Keywords
- Implementation Relationship Manager With French
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