Implementation Relationship Manager with French London Stock Exchange Group

This role leads the technical relationship and implementation with customers that includes new installations and changes. It will apply Technical Order Management along with project management skills to communicate and co-ordinate agreed activities to ensure that they are delivered on time and to a high quality.

It will also entail regular reviews with the customer on the technical health status of LSEG products in scope and provide the customer with the details on upcoming upgrade and implementation programmes that will need to be planned for. The role will engage closely with account managers, Customer Success Managers, Product and Proposition teams as part of a wider customer engagement. It is encouraged that the IRM has the confidence to meet with customers either virtually or in person.

What you'll be doing:

• Lead the technical relationship for implementations and product changes.

• Build and maintain positive relationships with key technical contacts in named accounts.

• Drive the end-to-end implementation change for products, both LSEG and client initiated.

• Understand the impact that proposed product and system changes will have on customer systems and foster a feedback process to the internal teams.

• Identify all customer readiness activities for assigned projects and act as the customer-facing contact

• Liaise with key customer departments for each account during an implementation or upgrade to keep them informed of progress and any areas that require attention.

• Coordinate the implementation for a given customer

• Coordinate all internal partners and resources to achieve the objective of the implementation.

• Participate in collaborator meetings. There may be a requirement to chair these on occasions!

• Ensure internal process is followed and keep systems record and key data up to date.

• Understand the customer s business and overall technical strategy including relevant data consumption strategy to be able to deliver the best options.

• Hold meetings both internal and external when required, either proactively or event triggered. These could be to C-Level.

• Drive customer readiness and be the Technical Lead for the customer.

What you'll bring:

• Excellent customer facing skills, understanding of the customer s requirements and communicate at their level

• A Growth Mindset and open to new process and different ways of working

• Is pro-active and can demonstrate initiative and able to seek out information from the customer and colleagues.

• Willingly puts in the effort to ensure activities are completed to schedule and with the desired quality.

• Is collaborative and has an ability to handle client objections to achieve key objectives

• Has the ability to use all available resources and tools to investigate and address customer implementation issues.

• Can maintain a professional approach during periods of high activity without close supervision

• Can form close relationships with the Account Manager and CSM for mapped accounts to adopt a more cohesive service

• Highly organized, with attention to detail

• Ability to pick up and understand processes quickly

• Ability to prioritize and implement tasks during peak periods and in a pressurized environment

• Proficient in market data and the FinTech industry

• Has in-depth knowledge of LSEG product suite and networking technology

• Experienced negotiator and influencer