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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What You Will Do
Deliver in-room dining orders promptly and accurately, ensuring food quality, presentation, and service meet Four Seasons standards.
Greet guests warmly, describe menu items with engaging details about ingredients, preparation, and flavor profiles.
Ensure trays and dishware are cleared in a timely manner, maintaining cleanliness and guest satisfaction.
Set up, clean, and restock room service tables, condiments, dishware, and side stations. Deliver in-room amenities as part of the hotel s service program.
Anticipate guest needs, offer thoughtful suggestions, and respond quickly and professionally to requests or concerns.
Accurately close guest checks, ensuring room numbers, signatures, and settlements are properly processed.
Maintain full compliance with Four Seasons standards of conduct and work harmoniously with colleagues and supervisors.
Assist in plating and preparing small food items, as well as servicing private bars when required.
Support setup and maintenance of public space F&B stations (e.g., morning coffee service, special occasions, or guest arrivals).
Occasionally deliver take-away orders to guest rooms or residential units.
Answer in-room dining calls with warmth and professionalism, vividly describing menu selections and recording detailed guest requests. Coordinate orders with the kitchen and ensure timely delivery of meals and amenities.
Proactively upsell additional items and services to enhance guest experiences and maximize revenue.
Maintain strong knowledge of hotel facilities, services, and promotions to confidently share with guests.
Utilize HotSOS devices effectively to manage and respond to service requests promptly.
Coordinate closely with Housekeeping to ensure seamless delivery of in-room dining and guest amenities.
Provide personalized butler-style service when required, in accordance with established procedures.
Demonstrate flexibility with scheduling, including participation in rotational overnight shifts.
Desired Candidate Profile
What You Bring
Minimum 1 2 years of experience in Food & Beverage or In-Room Dining within a luxury hotel or fine dining environment.
Strong command of spoken and written English; additional languages are an asset.
A genuine passion for hospitality and delivering memorable guest experiences.
Excellent communication and interpersonal skills, with a polished, professional presence.
Ability to multi-task, stay organized, and remain calm under pressure in a fast-paced environment.
High level of attention to detail and commitment to maintaining service excellence.
Team-player mindset with a positive attitude and flexibility to work varied shifts, including weekends, holidays, and overnight rotations.
Basic knowledge of food and beverage service standards, menu descriptions, and guest service etiquette.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- In-Room Dining Assistant Server
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Four Seasons Hotel
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.