In-Room Dining Order Taker voco

Employer Active

Posted 12 hrs ago

Experience

1 - 7 Years

Job Location

Egypt - Egypt

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Every day is different at IHG, but you ll mostly be:

  • Answering guest calls promptly and taking food and beverage orders with accuracy and courtesy.
  • Recommending menu items, upselling specials, and ensuring guest preferences are captured.
  • Entering orders into the POS system and coordinating with the kitchen and service teams.
  • Following up on timely delivery and ensuring guest satisfaction.
  • Assisting with VIP setups, special requests, and personalized service.
  • Handling guest complaints and concerns professionally, escalating when necessary.
  • Maintaining accurate records of orders, charges, and guest requests.
  • Ensuring compliance with IHG service standards and food safety procedures.

Desired Candidate Profile

Previous experience in Food & Beverage or customer service within a 4/5-star hotel.

  • Strong communication and telephone etiquette skills.
  • Ability to multitask, prioritize, and remain calm under pressure.
  • Proficiency in POS systems; Opera knowledge is an advantage.
  • A passion for guest service and attention to detail.
  • Good in English and other languages is an advantage.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • In-Room Dining Order Taker

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voco

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

Read More

https://careers.ihg.com/en/job-details/?jobref=In-Room%2BDining%2BOrder%2BTaker%2B-%2Bvoco%2BCairo%2BArabella%2BPlaza%7cUK%7c153102