In-Room Dining Supervisor voco

Posted on 26 Sep

Experience

1 - 7 Years

Job Location

Egypt - Egypt

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Supervising daily in-room dining operations to ensure timely and accurate service.

  • Coordinating with the kitchen and service teams to deliver food and beverage orders efficiently and to standard.
  • Training, coaching, and motivating the in-room dining team to deliver exceptional guest experiences.
  • Monitoring guest satisfaction, handling complaints professionally, and ensuring prompt follow-up.
  • Supporting the F&B leadership in scheduling, staff allocation, and performance reviews.
  • Ensuring compliance with hygiene, safety, and sanitation standards at all times.
  • Managing inventory, ensuring proper handling of equipment, and monitoring service supplies.
  • Promoting in-room upselling opportunities and IHG loyalty program enrollments.
  • Assisting with VIP setups, special requests, and personalized service experiences.

Desired Candidate Profile

Bachelor s degree or diploma in Hospitality or related field.

  • 3 5 years experience in Food & Beverage operations within a 4/5-star hotel, preferably in in-room dining or room service.
  • At least 1 2 years of supervisory experience.
  • Strong leadership, communication, and problem-solving skills.
  • Passion for guest service and attention to detail.
  • Willingness to work shifts, evenings, weekends, and public holidays.
  • Must speak fluent English; additional languages are an advantage.

Company Industry

Department / Functional Area

Keywords

  • In-Room Dining Supervisor

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voco

At voco Cairo Arabella Plaza, the very first voco hotel in Egypt, we believe in creating a welcoming atmosphere where our guests feel cared for and our colleagues are empowered to deliver memorable experiences.

We are looking for an In-Room Dining Supervisor who will play a key role in overseeing the in-room dining operations, ensuring prompt and exceptional service that reflects IHG s high standards.

Read More

https://careers.ihg.com/en/job-details/?jobref=In-Room%2BDining%2BSupervisor%2B-%2Bvoco%2BCairo%2BArabella%2BPlaza%7cUK%7c153074