Incident Management Engineer German Speaker (VOIS) Vodafone

Posted on 9 Mar

Experience

0 - 2 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Troubleshoot, identify, and resolve faults for Vodafone Germany enterprise customers.

Ensure incidents are resolved within SLA and meet agreed KPIs.Collaborate with internal competence teams, carriers, and third parties to resolve tickets.

Work on a 24/7 rotational shift basis, including weekends and public holidays.

Desired Candidate Profile

0 2 years of experience in troubleshooting and network operations for IP complex solutions.

  • Basic IP and voice knowledge; experience in routing, switching, and IP services (DNS, DHCP, etc.).
  • Fluent in German (written and spoken) minimum C1 level.Strong analytical skills.

Company Industry

  • Telecom
  • ISP

Department / Functional Area

  • IT Software

Keywords

  • Incident Management Engineer German Speaker (VOIS)

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Vodafone

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.br>#VOIS #BeUnrivalled #CreateTheFuture

Read More

https://jobs.vodafone.com/careers/job/563018694641150