Incident Management Engineer German Speaker (VOIS) Vodafone

We are seeking a BTS Incident Management Engineer to support Vodafone Germany Enterprise customers by resolving standard and complex technical incidents across fixed and cloud-based services. This role operates within a dynamic, customer critical environment, requiring strong analytical capability, structured troubleshooting skills, and confident German-language communication. The role is part of a 24/7 operational model and plays a key role in ensuring service continuity, customer satisfaction, and SLA adherence

What you ll do

• Perform end-to-end incident troubleshooting, identification, and resolution for Vodafone Germany Enterprise customers.
• Resolve incidents within agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Collaborate with internal competence teams, external carriers, and third-party partners to achieve timely incident resolution.
• Manage and update incident tickets accurately, ensuring transparency and clear communication throughout the lifecycle.
• Work on a rotational shift basis, covering 24/7 operations including weekends and public holidays.

Who you are

• An individual with 0 2 years of experience in network operations, technical support, or IP-based troubleshooting environments.
• You have foundational knowledge of IP and voice technologies, including routing, switching, and IP services such as DNS and DHCP.
• You demonstrate strong analytical and problem-solving skills in complex technical scenarios.
• You bring a customer-focused mindset with clear, confident communication skills.
• You are fluent in German (written and spoken) at a minimum C1 level.
• Familiarity with Vodafone fixed, mobile, and convergence products is desirable