Incident Management Engineer German Speaker (VOIS) Vodafone

We are seeking a BTS Incident Management Engineer to support Vodafone Germany Enterprise customers by resolving standard and complex technical incidents across fixed and cloud-based services. This role operates within a dynamic, customer critical environment, requiring strong analytical capability, structured troubleshooting skills, and confident German-language communication. The role is part of a 24/7 operational model and plays a key role in ensuring service continuity, customer satisfaction, and SLA adherence

What you ll do

• Perform end-to-end incident troubleshooting, identification, and resolution for Vodafone Germany Enterprise customers.
• Resolve incidents within agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Collaborate with internal competence teams, external carriers, and third-party partners to achieve timely incident resolution.
• Manage and update incident tickets accurately, ensuring transparency and clear communication throughout the lifecycle.
• Work on a rotational shift basis, covering 24/7 operations including weekends and public holidays.

What skills you will learn

• Advanced incident management and troubleshooting methodologies.
• application of IP networking and voice technologies in enterprise environments.
• Stakeholder communication in customer-critical situations.
• SLA-driven operational excellence and prioritisation.
• Cross-team collaboration within large-scale telecom ecosystems.