Incident Manager Cloud
ALTEN
Posted on 12 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
You will have the following missions:
- Manage the efficiency and performance of Incident Management and ensure compliance with the process.
- Verify that all documentation necessary for incident management is complete, accessible and distributed to those concerned.
- Ensure the resolution of incidents by the different levels (N1, N2 and N3) within the allotted time.
- Guarantee compliance with SLAs on incidents.
- Gather, analyze and consolidate all information concerning incident management in order to produce a weekly and monthly report.
- Propose action plans to improve the quality and availability of the service.
- Ensure escalation and communication to all levels of management concerned during major incidents or crises.
- Decide on the potential triggering of a crisis following a major incident.
- Organize, direct, document and monitor the crisis unit.
Desired Candidate Profile
Diploma: Bac 5 in IT
Experience: 3 to 5 years
Skills:
- Methodological: ITIL V3, ISO 20000, post-mortem analysis methods, crisis management, risk management
- Technical: ITSM tools (ServiceNow) mastery of the Pack Office: Word, PowerPoint, Excel
Cloud: AZURE (GCP if possible)
Company Industry
- Engineering Design & Consulting
Department / Functional Area
- IT Software
Keywords
- Incident Manager Cloud
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ALTEN
ALTEN MAROC, a subsidiary of the world leader in engineering and technology consulting created in 2008 and present in Fès, Rabat, Tétouan and Casablanca, currently has more than 2200 employees and aims for a center of excellence of 3300 ALTENians by the end of 2027. It is now established as a strategic player in supporting the professional development of engineers. Our mission: to meet the technological ambitions of our major international clients in the automotive, railway, R&D and IT, telecommunications and media sectors. Joining ALTEN MAroc means integrating an ecosystem of excellence and benefiting from: A personalized and evolving career path An ambitious policy of skills development A stimulating, collaborative and meaningful work environment
https://jobs.smartrecruiters.com/ALTEN/744000081288266-incident-manager-cloud
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