Incident Manager Cloud
ALTEN
Employer Active
Posted on 30 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Within this role, your main responsibilities will be as follows:
- To manage the efficiency and performance of Incident Management and ensure compliance with the process
- Verify that all the documentation necessary for incident management is complete, accessible, and distributed to the relevant parties.
- Ensure that incidents are resolved by the different levels (N1, N2 and N3) within the allotted timeframes.
- Ensure compliance with SLAs on incidents
- Gather, analyze and consolidate all information concerning incident management in order to produce weekly and monthly reports
- Propose action plans to improve the quality and availability of the service
- Ensure escalation and communication to all relevant management levels during major incidents or crises
- Decide on the potential triggering of a crisis following a major incident
- Organize, lead, document and monitor the crisis unit
Desired Candidate Profile
Degree: Master's degree in Computer Science
Experience: 5-8 years
Skills:
- Methodological approaches: frameworks and standards: ITIL V3, ISO 20000, post-mortem analysis methods, crisis management, risk management
- Technical skills: ITSM tools (ServiceNow), proficiency in Microsoft Office Suite: Word, PowerPoint, Excel
- Cloud: AZURE (GCP if possible)
Company Industry
- Engineering Design & Consulting
Department / Functional Area
- IT Software
Keywords
- Incident Manager Cloud
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ALTEN
ALTEN MAROC , a subsidiary of the world leader in engineering and technology consulting, created in 2008 and present in Fez, Rabat, Tetouan and Casablanca, now has more than 2200 employees and aims for a center of excellence of 3300 ALTEN employees by the end of 2027. It is now establishing itself as a strategic player in supporting the professional development of engineers. Our mission: To meet the technological ambitions of our major international clients in the automotive, rail, R&D and IT, telecommunications and media sectors. Joining ALTEN MAROC means becoming part of an ecosystem of excellence and benefiting from: A personalized and evolving career path An ambitious skills development policy A stimulating, collaborative and meaningful work environment
https://jobs.smartrecruiters.com/ALTEN/744000116602267-incident-manager-cloud
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