Information Management Coordinator - Deduplication Platform

Danish Refugee Council

About the role

Overall purpose of the role:

The Cash Consortium of Yemen (CCY) and UNHCR, as members of the Yemen Cash and Markets Working Group (CMWG) De-Duplication Steering Committee alongside OCHA and IOM are implementing a centralized deduplication platform to support interoperability, strengthen data integrity, and enable more effective delivery of MPCA, while upholding agreed data protection standards. The platform hosts multi-agency personal data and therefore requires robust governance arrangements, strong technical management, and rigorous security oversight.

The Deduplication Platform System Coordinator is responsible for day-to-day operation, maintenance, and development of the platform. The role ensures secure hosting, optimal performance, timely troubleshooting, and coordination with technical teams and partners to guarantee system reliability and compliance with UNHCR data protection and Yemen CMWG De-Duplication Steering Committee-agreed policies.

The incumbent will be hired by the Cash Consortium if Yemen but will be seconded to UNHCR and technically report to the Information Management Officer / ICT Officer / Relevant Manager and works closely with HQ technical units, including DIMA, DIST, and Protection Data teams within UNHCR. He/she will also work closely with Yemen CMWG co-chairs, including CCY, IOM, and OCHA.

The incumbent will:

• Serve as the primary technical focal point for the Yemen deduplication platform.
• Manage system configuration, hosting environment (e.g., Amazon Web Services), and access controls.
• Ensure compliance with Yemen CMWG De-Duplication Steering Committee and UNHCR data protection standards, including secure data storage, transmission, and user management.
• Coordinate with partner organizations on system integration, onboarding, and troubleshooting.
• Support enhancements, testing, performance optimization, and technical documentation.

Responsibilities:

System Administration & Operation

• Maintain day-to-day system operations and environment health checks.
• Monitor system performance, conduct backups, and ensure rapid issue resolution.
• Manage releases, patches, upgrades, and integration with partner applications.
• Maintain and implement disaster recovery and business continuity procedures.

Security & Data Protection

• Enforce security protocols, identity access management, and role-based permissions.
• Ensure adherence to Yemen CMWG De-Duplication Steering Committee and UNHCR policies and data protection frameworks (DPMS, CDF, etc.).
• Log and monitor access and system transactions to detect security anomalies.

Technical Coordination & Support

• Serve as liaison between field users, partners, and UNHCR HQ technical units.
• Provide Tier 2+ support to users and coordinate with developers for defect resolution.
• Draft and maintain user guides, SOPs, and technical documentation.

Enhancements & Quality Assurance

• Lead testing cycles (UAT, regression) for new modules or updates.
• Contribute to roadmap planning and continuous improvement initiatives.
• Track system usage metrics and report on performance and functionality needs.

Training & Capacity Building

• Conduct system orientation/training for operational and partner staff.
• Support onboarding of new entities and manage user provisioning.

Governance & Compliance

• Support data governance structures and change management processes.
• Ensure alignment with interoperability standards set by inter-agency agreements.

Technical Skills

• Identity Access Management, VPNs, network security
• Database administration and backup strategies
• Monitoring tools (e.g., CloudWatch, ELK, Grafana)
• Experience with API integration and microservices architecture.
• Familiarity with agile development and ticketing systems (e.g., Jira).