Information Technology Governance Expert

Zakat, Tax and Customs Authority

ROLES AND RESPONSIBILITIES :

• Develop and implement an IT governance framework, including policies, standards, and guidelines, to ensure alignment with strategic objectives and global best practices
• Review and update policies, processes, and organizational frameworks periodically to keep pace with technological developments and business needs
• Contribute to improving the quality of IT services by monitoring the implementation of Service Level Agreements (SLAs) and reviewing actual performance against targets
• Participate in developing and formulating IT governance and digitization standards and procedures within a guiding framework.
• Oversee the implementation of operational plans and activities related to the application of IT governance frameworks and ensure their alignment with ZATCA's strategic objectives
• Oversee the implementation of operational plans and activities related to the application of IT governance frameworks and ensure their alignment with ZATCA's strategic objectives.
• Oversee the implementation of policies, procedures, and regulatory frameworks within daily operations to ensure compliance with governance
• Follow all relevant policies, processes, and standard operating procedures to ensure proper work execution.
• Organize the activities and resources necessary to efficiently implement IT governance and digitization requirements and practices
• Monitor the implementation of Service Level Agreements (SLAs) and performance indicators, and analyze any deviations from targets
• Monitor the operational performance of technical teams and operations, including change management, problem management, and incident management