Infrastructure Engineer (VOIS) Vodafone

We are seeking an experienced Infrastructure Systems Engineer to provide advanced (L3) operational support for Office IT infrastructure services. This role focuses on ensuring high availability, stability, and performance of enterprise platforms including Active Directory, Office 365, and Windows Server environments. The role requires strong independent judgement, deep technical expertise, and end-to-end ownership of supported services while contributing to continuous improvement and service excellence.

What you will do

• Provide third-line (L3) support and escalation management for Office IT infrastructure services.
• Own and manage backend infrastructure platforms, ensuring agreed availability and performance levels.
• Perform daily system health checks and proactively resolve infrastructure issues.
• Diagnose and resolve complex incidents and service requests within defined SLAs.
• Manage and participate in crisis situations, following established escalation and incident management processes.
• Collaborate with vendors, internal teams, and technical leadership to restore and improve services.
• Conduct performance, capacity, and configuration analysis for infrastructure systems.
• Support service improvement initiatives and contribute to operational readiness for future projects.
• Act as a technical mentor to L1 and L2 support colleagues, including participation in knowledge-sharing and onboarding activities.
• Maintain clear communication with stakeholders, including technical leads and cross-functional teams.